Support

Snap36 Support System

Snap36 is pleased to announce a new technical support system that improves support experience.

This system will make it easier to submit support requests and prioritize them, ensuring you receive the right support as quickly as possible.

Snap36 is committed to your success by providing the best support experience.

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Ticketing System

Create support tickets, track the progress of support tickets, and view past support tickets of everyone in your company. Ticket search functionality enables you to locate tickets with similar queries.

Resource Center

Searchable knowledge base that includes how-to videos, user guides, and articles. The resource center is designed to answer frequently asked questions and will continue to grow over time.

Client Feedback

Provide feedback on our ability to resolve support requests in a timely and efficient manner. We encourage you to suggest videos, user guides, and articles that you believe will be beneficial for your company.

To Submit a Ticket

To submit a ticket, send support requests to techsupport@snap36.com. Those requests will automatically be logged into our system. Replies to your requests will be delivered through email and you can continue to use email to interact with our support team.

Tickets can also be submitted via the support portal.

To Access the Support Portal

For an additional layer of interaction with the support system, log on to our online portal at https://portal.teamsupport.com/Snap36.

From there, you will be able to view and manage all of your support requests, as well as the support requests of your company. You can also access our resource center to find educational content and instructional videos. 

Next Steps

You will receive an email from techsupport@snap36.com to create your account. Your username is your email and a temporary password will be provided. Once you login, you will be prompted to change your password.

For customer support inquiries please call 844.SNAP360 (844.762.7360). For technical support inquires please log into the support portal or email techsupport@snap36.com.

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