With new information surrounding COVID-19 (Coronavirus) evolving at a rapid pace, we want to provide our customers and partners a brief update on our business and what it means for you.
Our two priorities continue to be 1) the safety and health of our employees, and 2) high-quality, uninterrupted service to support our customers’ needs.
On March 20, 2020, the Governor of the State of Illinois, JB Pritzker, issued Executive Order 2020-10 (COVID-19 Executive Order No. 8) and ordered a Gubernatorial Disaster Proclamation declaring all counties a disaster area in response to the outbreak of Coronavirus Disease 2019 (COVID-19). You can read it in its entirety here.
Per Governor Pritzker’s order and encouragement “to remain open” pertinent to Section 1.12.n of the official statement, Snap36 is still operational. We will continue to monitor and follow all official guidance from the CDC, WHO, US Department of State, and local government and health agencies.
We are taking the appropriate safety measures to remain open, including limiting the number of employees in our office at any one time, wearing face masks and gloves, practicing social distancing, and executing the necessary cleaning and disinfectant precautions. You can read more about the best practices we have implemented and recommended to other studios that are remaining open here.
We have also issued a mandatory “Work From Home” policy for all employees who can perform their jobs remotely. In accordance with Executive Order 2020-10 issued by the State of Illinois and federal government ruling, the policy will stay in effect until April 30, 2020 until further notice.
Our work-from-home employees include our customer success and sales teams, and they are 100% available to address your business needs. That includes scoping and starting new projects, supplementing product photography efforts if a company/studio has had to temporarily shut down or pause operations, and completing projects currently in process within our studio or on-site at a customer location.
Please let us know if you have any questions or concerns. We are here to help ensure your eCommerce business can survive during this time of uncertainty and start to thrive on the road to recovery.